Question 1

What is a digital eye exam?

Accepted Answer

A digital eye exam is a modern, technology-driven way to assess your vision and eye health. Instead of a traditional in-person doctor visit, your eye data is collected by a trained technician using high-definition imaging tools. Then, a licensed eye doctor performs a live consultation via secure video. It’s fast, accurate, and just as comprehensive—without the long wait.

Question 2

Will I still speak with a real doctor?

Accepted Answer

Yes. Every digital exam includes a live video consultation with a licensed eye doctor who reviews your results, discusses your prescription, and answers any questions—just like in a traditional setting, but more convenient.

Question 3

How does the exam work? What should I expect?

Accepted Answer

📝 You'll fill out a quick medical intake form.

📷 Our trained technician takes retinal photos, intraocular pressure readings, and other diagnostic images using FDA-approved equipment.

🔄 Then, a Certified Ophthalmic Technician will guide you through the familiar “which is better, one or two” refraction process to determine the most accurate and comfortable glasses prescription for your visual acuity.

🧠 This entire process combines high-tech diagnostic tools with the care of a specially trained on-site technician, ensuring your testing is precise, efficient, and still personal.

💻 Lastly, a licensed optometrist reviews all findings and joins you on screen to explain your results and finalize your prescription.

Question 4

Is it covered by insurance?

Accepted Answer

We accept most major vision insurance plans. Coverage can vary by provider and plan, so we recommend calling ahead to confirm your benefits.

Question 5

Is this better than a traditional eye exam?

Accepted Answer

It’s equally comprehensive and often more convenient. Digital eye exams offer:

✅ Shorter wait times 
✅ High-resolution imaging 
✅ Instant doctor access via secure video 
✅ Same accurate prescription as in-person visits.

Question 6

Can I get a contact lens prescription too?

Accepted Answer

Yes! We offer full contact lens exams, including fitting and prescription. You’ll go through the same detailed imaging and consultation process, with additional steps tailored to contact lenses.

Question 7

Do I need an appointment?

Accepted Answer

Walk-ins are welcome based on availability, but we recommend scheduling ahead to minimize wait time and ensure prompt service.

Question 8

Is it accurate and safe?

Accepted Answer

Absolutely. This advanced system combines AI-powered diagnostic imaging, remote technician-guided testing, and a final doctor review—ensuring your exam is both safe and precise. Studies have shown this method is as accurate as traditional in-person exams.

Question 9

Why are you offering digital exams instead of traditional ones?

Accepted Answer

Digital eye exams allow us to serve more patients efficiently while maintaining the highest standard of care. Many areas lack consistent access to in-person doctors—teleoptometry bridges that gap. You still get a personal doctor consultation, but without the weeks-long wait.

Book Your Eye Exam Today

How would you like to be seen?

Choose an in-person or digital visit with our licensed optometrists in Grand Rapids

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