SMS Messaging Program

1. Program Description The W. Optical SMS Messaging Program is used to communicate with patients regarding appointment reminders and confirmations, digital intake form notifications, billing messages and invoices, and appointment rescheduling assistance. Messages may include links and phone numbers to help patients complete forms, secure payment links to pay, or contact the office.

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2. Cancellation / Opt-Out You can cancel the SMS service at any time. To unsubscribe, simply text the keyword STOPto (616) 432-3591. After you send the SMS message STOP to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time or text START to the same number.

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3. Support / Help If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance, or you can contact us directly at:

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📞 Phone: (616) 432-3591

✉️ Email: customerservice@thewoptical.com

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4. Carrier Liability Wireless carriers are not liable for delayed or undelivered messages.

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5. Message & Data Rates / Frequency Message and data rates may apply for any messages sent to you from us and to us from you. Message frequency may vary depending on your appointments and interactions with the practice. If you have questions about your text or data plan, please contact your wireless provider.

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6. Privacy If you have any questions regarding privacy, please review our Privacy Policy at :www.thewoptical.com/privacy-policy

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W. Optical — Grand Rapids 2425 Alpine Ave NW, Suite B, Grand Rapids, MI 49544

W. Optical — Wyoming 1391 36th St SW, Wyoming, MI 49509

📞 (616) 432-3591

✉️ customerservice@thewoptical.com

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